We ship all packages through EMS, UPS, DHL, ARAMEX FedEx and USPS as we choose. All shipments are subject to size, weight, package dimensions and content restrictions imposed by each carrier. If we cannot ship your package to your address due to unavailable shipping option, we will contact you of such. Some shipments may be subject to additional shipping fees. If your Shipment falls in that category, we will contact you before we ship your package to notify you of the additional shipping fees.
WE DO NOT SHIP TO APO/FPO addresses and PO boxes.
All shipments shipped through UPS, FEDEX and USPS are front Door Deliveries and may or may not require a signature, the package may be left in a secure area per the shipping company driver discretion, if you want your shipment to be signed for, you must request it after you have placed your order by contacting us. If you instruct us to leave the delivery without a signature, you are responsible for missing, stolen, damaged or misplaced packages, and our responsibility ends once we hand your shipment to the shipping company.
Smercy.com will not be responsible for shipping costs on packages not delivered due to a shipping carrier inability to provide to a particular location due to circumstances such as narrow or winding roads, dirt or gravel roads, and vacant establishments.
If a package is shipped and returned because it is not deliverable due to an incorrect address, refused and or canceled, the customer will be responsible for shipping charges both ways and the package will be considered a returned item.
We offer express shipping where available on most of the countries. We use FedEx DHL EMS Aramex and UPS for express shipping, and we reserve the right to choose which carrier to ship with as long as we use an equal or better shipping method than what you wanted at checkout. You will not be charged any more than what you were quoted at the time of placing an order even if the shipping method we choose costs more.
If you placed an order on Friday and chose overnight shipping, this will be a Monday Delivery. If you want your shipment for Saturday delivery additional charges will apply. We call all customers who place orders on Friday and choose next day shipping to verify if they want a Saturday delivery.
The shipping charges that you pay us for any international shipment is ONLY for transportation charges, and some countries impose fees and taxes on any incoming commercial shipments. We have no control or have any information on what charges will be imposed. Every country has its laws and taxes that they collect on any incoming commercial shipment.
As much as we like to know exact delivery times, we are unable to give you a delivery date on your package , the delivery times provided at checkout are only estimates provided by the shipping company and are not guaranteed delivery times, however every order we ship will have a tracking # provided by the shipping company for you to track your shipment.
Most orders placed before 4:00 PM EST will ship the same day except on holidays and weekends.
Shipping charges are calculated based on the products ordered and the weight. You will be presented with all shipping options and costs at checkout